The following are the common queries we receive from the product managers / software development companies during an enquiry
We have a 100-page SOP ready to use, nobody seems to be using it. Is there anything wrong with the current SOP? We do not have training wing in our company and we want every new employee to read SOP and get to know the process we operate here.
– CEO of a manufacturing company
My Manager wants me to produce user manuals, design specifications, functional manuals and testing manuals
in line with the product delivery. I don’t find sufficient time to write the documents while the final project delivery
is due to develop. Is there any short way possible to accomplish the same?
– Software Programmer
All my team is striving our best to produce technical documenting with multiple reviews and the clients are not accepting it for the readability issues. Should I hire a technical writer or a proof Reader?
– Program Manager
Our Instruction manuals comprise of lot of technical stuff. While we try putting all the information in the manual, we even get lot of calls for the basic questions (which are already present in the manual). What’s the right solution to reduce the support calls?
– Tech Support Manager
For all the queries, the answer is effective professional technical writer
Professional technical writers possess expertise in understanding and analyzing technical information and presenting a quality document that can be easily understood. They can structure complex technical information in a user-friendly manner. They also gauge what information is critical for the reader - the most important being how to use the product efficiently rather than details of how or why it works.